Additional Information

Shipping, Return, Refund & Cancellation Policy | Femina Lightings Bangladesh

Last Updated: July 2026

At Femina Lightings, customer satisfaction is our highest priority. We are committed to delivering genuine lighting products, ceiling fans, chandeliers, and home décor items safely, securely, and on time throughout Bangladesh.

Please read our Shipping, Return, Refund, and Cancellation Policy carefully before placing an order.

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🚚 Shipping Policy

We strive to process and dispatch every confirmed order as quickly as possible while ensuring safe packaging and secure delivery.

Order Processing

• Orders are normally processed within 1–3 working days after confirmation.
• Orders are dispatched within a maximum of 7 working days, depending on stock availability.
• Working days are Sunday to Thursday, excluding government holidays and special closures.

Delivery Coverage

Femina Lightings delivers products nationwide across Bangladesh through trusted courier and logistics partners.

Delivery times may vary depending on:

• Customer location
• Courier network
• Weather conditions
• Political or natural disruptions
• Public holidays
• Remote delivery areas

Estimated delivery time begins after the order has been dispatched.

Multiple Address Delivery

Each order can be shipped to one delivery address only.

For deliveries to multiple addresses, customers must place separate orders.

Partial Shipments

In some situations, orders may be shipped separately due to:

• Stock availability
• Product dimensions
• Manufacturer dispatch schedule
• Courier limitations

Customers will be informed whenever partial shipments are necessary.

Delivery Inspection

Upon receiving your order, please inspect:

• Product model
• Quantity
• Colour
• Physical condition
• Package seal

Any issue should be reported immediately before installation or use.

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🔄 Return & Replacement Policy

Customer satisfaction is important to us. If you receive an incorrect, damaged, or defective product, we will assist you according to the following terms.

Eligible Return Reasons

Products may qualify for replacement or refund if they are:

• Damaged during transit
• Manufacturing defective
• Incorrect product delivered
• Missing accessories or components
• Different from the confirmed order

Return Request Time

Customers should notify Femina Lightings as soon as possible after delivery.

Delays in reporting may affect eligibility.

Required Documents

To process any return or replacement request, customers may be asked to provide:

• Original purchase invoice
• Complete unboxing video (without interruption)
• Photos of the product
• Photos of packaging
• Delivery receipt (if requested)

Failure to provide supporting evidence may result in rejection of the claim.

Products Not Eligible for Return

Returns will not be accepted if:

• Product has been installed
• Product has been used
• Original packaging is damaged or discarded
• Accessories are missing
• Customer changes their mind
• Wrong product ordered by customer
• Minor colour variation due to photography or display settings
• Normal wear and tear

For ceiling fans, lights, chandeliers, electrical accessories, mirrors, and other electrical products, installation signifies acceptance of the product condition.

Please inspect every product carefully before installation.

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🛠 Warranty Service

Products covered by manufacturer warranty should be serviced through the respective authorized service centre after the applicable return period.

Femina Lightings will assist customers by providing warranty information whenever possible.

Warranty claims are subject to the manufacturer's terms and conditions.

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❌ Order Cancellation Policy

Femina Lightings reserves the right to cancel any order before dispatch.

Possible reasons include:

• Product out of stock
• Pricing errors
• Technical errors
• Duplicate orders
• Payment verification failure
• Incorrect customer information
• Product discontinued
• Force majeure events
• Supplier issues

Customers will be notified promptly if an order cannot be fulfilled.

Customers may also request cancellation before shipment.

Once an order has been dispatched, cancellation requests may not be accepted.

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💳 Refund Policy

Approved refunds are processed using the original payment method whenever possible.

Refund Methods

Refunds may be processed through:

• bKash Personal Number
• Bank Transfer
• Original online payment gateway
• Other approved payment channels

Customers must provide accurate payment information to avoid delays.

Refund Processing Time

Refund processing may require up to 30 working days depending on:

• Banking system
• Mobile financial service provider
• Payment gateway
• Financial institution processing time

Processing times may occasionally exceed this period due to circumstances beyond our control.

Refund Amount

Refunds include only the amount actually paid for the order.

The following are non-refundable unless required by law:

• Courier charges
• Installation charges
• Transaction fees
• Payment gateway fees
• Promotional discounts
• Cashback rewards
• Gift vouchers
• Loyalty benefits

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📦 Damaged Packages

If the outer package appears severely damaged during delivery:

• Record a video before opening.
• Take clear photographs.
• Notify both the courier and Femina Lightings immediately.
• Do not install or use the product until instructed.

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📞 Customer Support

For shipping updates, warranty assistance, returns, replacements, cancellations, or refund requests, please contact the Femina Lightings Customer Support Team.

Please keep your:

• Order Number
• Invoice
• Contact Number
• Unboxing Video
• Product Images

ready when contacting us to ensure faster assistance.

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📌 Policy Updates

Femina Lightings reserves the right to modify, update, or revise this policy at any time without prior notice.

Any changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically before placing new orders.

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Acceptance of Terms

By purchasing products from Femina Lightings, you acknowledge that you have read, understood, and agreed to this Shipping, Return, Refund & Cancellation Policy.

We appreciate your trust in Femina Lightings and remain committed to providing genuine products, reliable service, secure delivery, and an exceptional shopping experience across Bangladesh.